What's been fixed, what's next, and a few questions only you can answer. Your answers save as you go — you can close this and come back.
You mentioned this in passing, and it turned out to be the most valuable thing we've found.
Shipping wasn't missing. It was set up six times over — and one of those six was free. All six covered the whole country, so every customer saw all six choices and quite sensibly picked the $0.00 one. Four were even named exactly the same thing at four different prices.
That free option had been there since September 2024. Nothing was broken and you did nothing wrong — there were simply too many options and one of them was a mistake.
| You now have two | Price |
|---|---|
| USPS First-Class Mail | $8 |
| USPS Priority Mail | $12 |
Your free local pickup is untouched. We checked that first, because it would have been easy to break by accident. Orange County customers still collect for free exactly as before.
One thing to watch: both prices are flat, so they're the same whatever the plant weighs or wherever it goes. A heavy bonsai across the country will still cost you more to post than the $12 you collect, while a small succulent nearby costs less. It should roughly even out — tell us if it doesn't.
It was for sale at $250 with no picture at all. Switch it back on whenever you've photographed it — nothing else about it was changed.
We put the 20 on first and hid the copy second, so your sellable stock never dipped. Your Small and Medium Gollums are genuinely different sizes and were left alone.
No name, no photo, $0.00. Customers can no longer see them.
It now reads Graptopetalum. All 19 plants moved across on their own, and anyone using the old web address is forwarded automatically, so no old links break.
It pointed at an Alocasia that had sold, so it led to an error page — and Google could still find it. It now sends people to your shop.
These are the ones we genuinely can't answer for you.
We noticed you replaced the lettered Greenovia listings with fewer,
better-described ones. If that's deliberate, it's good instinct — and it answers
something we were about to ask.
Here's why it matters. You have around 98 plants, but 87% share a name with at
least one other listing — 22 Cotyledons, 22 Greenovias, 18
Graptopetalums, nearly identical apart from a letter. Google tends to treat pages like
that as copies of each other, pick one, and ignore the rest. That's the likeliest
reason your 120-odd pages bring only about 38 visits a month from Google. It isn't a
mistake on your part — it's the whole point of how you sell.
Your plants have no ratings anywhere. Ratings are the single thing that most visibly changes how a listing looks in Google results — the little stars. Everything else Google wants is already in place. They can only come from real buyers. Even five would change how your listings look.
You liked this idea. We'd suggest over $75 — your typical order is about $25 and your typical plant around $60, so $75 is reachable by adding a second plant, but high enough that you're not losing money on small ones. Worth knowing: your current Squarespace plan can't do this automatically. It becomes possible on one of the newer plans.
The three blank products and the duplicate Gollum are currently hidden, not deleted. Customers can't see them, which is the point, and hiding keeps any past order records attached to them intact. Deleting is permanent and is a job for you rather than us.
These need a few clicks in your editor that we can't do from our end. Each is a minute or two.
Being straight with you: your website gets roughly 45 real
visitors a month, has taken 8 orders in total averaging about
$28, and has earned around $93 this year. Squarespace costs
$480 a year. Your Instagram and Facebook messages have earned around
$500 in the same period.
That's not an argument for giving up on the site — and the shipping fix alone was
worth doing whatever it's for. But it does change what we should build next. Your
instinct about your own customers matters more here than our numbers.
Anything that's annoying you, anything that looks wrong, anything you'd like changed. The shipping problem came up because you mentioned it in passing — so please do mention things in passing.
Your answers are saved. We'll pick these up and get moving on the next round.
You can close this page.